PhoneTag PPD

PhoneTag PPD personal predictive dialer gives the small business the same power that has always been reserved for large call centers

PhoneTag PPD can run in two modes, either business based or residential calling. When one usually makes a business calls, the typical routine is to call the number and either ask for the person you are planning to speak to, or to navigate through the automated attendant to reach your desired party (not to mention the dreaded hold music). Using PhoneTag PPD, one would simply click on the record of the client that they are planning to dial. If they happen to reach the persons voice mail, PhoneTag PPD can either hang-up or, at the click on a button, play a pre-recorded message.

The best aspect of this feature is that your pre-recorded message doesn’t even need to sound like one. You can personalize this message by starting off with you own voice and then using PhoneTag PPD’s intuitive system fill in the appropriate variables for the person you’ve called.

And while all this is going on, you are free to go on to the next call.


Here's how it works:
PhoneTag PPD will read the telephone numbers from your telemarketing list, and dial them. Using up to three phone lines simultaneously. If a busy signal, no answer, or answering machine is encountered, PhoneTag PPD will either hang-up or leave your pre-recorded message and then try the next call.

What is predictive dialing?
Conventional predictive dialers typically involve one computer, or dialer, that is dedicated for dialing thousands of telephone numbers over many telephone lines. Once a live connected call is reached, it will pass that call to the next available agent. This type of system will filter out busy calls, no answers and answering machines so that the dialer can spend most of his or her time on the telephone talking to real people instead of constantly dealing with machines or busy signals.

This type of system though, with it’s large expense and complicated user instructions is typically reserved for large call centers. Most companies won’t even set up a predictive dialing system for an office with less then at least 8 calling agents. PhoneTag PPD now provides the ideal solution for the small call center. PhoneTag PPD’s voice hardware is installed on each computer individually, so there is no minimum number of stations required.

With an almost infinite number of variable messages, PhoneTag PPD can customize your message and make sure that all the pertinent information is getting to your clients. The variable messagess are changeable and their order can be rearranged so that any information that may interest one client more than another can come first. You can also limit the information given so that some numbers receive certain information and others do not, thus letting clients feel that their time was not wasted. By working over three lines simultaneously, PhoneTag PPD cuts calling time by 66% and informs you when there is an actually person on the other line, this way, you minimize the time you spend trying to reach a live person.

Common industries that use PhoneTag PPD are:
Recruiters
Stock Brokers
Real Estate proffesionals

System requirements
Windows 2000, XP Pro or NT